The challenge for this project was to provide an enhanced quality customer experience for the access between platforms – which is currently an unloved, dark underpass.
Our scheme proposed:
- New improved, enclosed staircases at each platform access point, linked by a completely refurbished, enclosed underpass access corridor creating the feel of a safe, controlled station environment.
- Wall images coupled with a sophisticated system of varying light levels to create a welcoming feel for this ‘new’ space.
We are also currently working on the project for an improved Customer Information Office (CIO) at the same station, providing additional customer facilities.
DURHAM STATION UNDERPASS
Location: Durham, County Durham, UK
Client: VTEC (Virgin Trains East Coast)
Project Lead: Aaron Francis